University of California, RiversideUCR


UCR is committed to patient confidentiality.

We safeguard your medical records according to established professional practices.

UCR handles your health information based on the following: 

If you are a student*, the University of California follows the California Confidentiality of Medical Information Act (CMIA), the Family Educational Rights and Privacy Act (FERPA) and other applicable laws that apply to the use and disclosure of your health information. 

If you are a non-student, we may use and disclose your health information as described in the University of California Health Insurance Portability and Accountability Act (HIPAA) Notice of Privacy Practices.    

*Whether you are a student or not is defined by Section 130.00 of the University of California’s Policies Applying to Campus Activities, Organizations and Students (PACAOS).

California’s new Confidential Health Information Act (SB 138) further protects your confidentiality. 

SB 138

If you’re covered by a parent, partner or spouse’s health plan in California, your Explanation of Benefits (EOB) – including diagnosis and treatment – is shared with the policyholder. That is, unless you submit a Confidential Communications Request (CCR).


SB 138 obligates health plans and insurers to honor your CCR in these two cases:

  • You’re receiving “sensitive services” including mental health counseling, substance treatment or sexual health services (i.e. contraception, STI treatment or assault services).
  • You state that partial or full disclosure of your insurance communication to policy-holding parents, partners or spouses could lead to harm or harassment.

Policyholders will not receive appointment and treatment details unless you provide written consent or pose an immediate threat to yourself and others.



Patient Rights and Responsibilities Student Health Services UCR

SB 138 Eligibility

You can take advantage of SB 138’s benefits if you’re covered by another’s insurance policy and have waived UCR’s Student Health Insurance Program (SHIP).

SB 138 does not apply if you’re enrolled in SHIP. EOBs are already mailed to you directly.

Get Started

To further protect your patient confidentiality, complete the following steps:

  1. Know your health plan and policy number.
  2. Contact your health plan provider.
  3. Submit the CCR via email, text, online insurance patient portal or U.S. first class mail.

Contact Student Health Services at (951) 827-3031 or health@ucr.edu to learn more.


More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

Student Health Services
Veitch Student Center

Tel: 951-827-3031
Fax: 951-827-3133
E-mail: health@ucr.edu