Emergency & After-Hours Care

The Student Health Services (SHS) NurseLine (877) 351-3457 is available 24 hours a day, seven days a week. The nurse line can be particularly helpful when SHS is closed evenings, weekends, and holidays.

If you do not have a UC Student Health Insurance Plan (UCSHIP), check with your carrier to see which facility you should use. If you have UCSHIP, you can use the following facilities:

Parkview Community Hospital

3865 Jackson Ave.
Riverside, CA 92503 
Phone: (951) 688-2211

Google Map


Riverside Community Hospital

4445 Magnolia Ave.
Riverside, CA 92501 
Phone: (951) 788-3000

Google Map


Do You Need Emergency Room or Urgent Care Services?

When you're in need of after-hours care, you may be tempted to rush off to the emergency room (ER). There are important differences between an urgent care center and the ER. This chart can help you.

Emergency Room Services

Don't take a chance with any life-threatening or serious condition — stroke, heart attack, severe bleeding, head injury, or other major trauma. Get to the ER as soon as possible for these and other critical conditions such as chest pain, seizure, difficulty breathing, unusual abdominal pain, loss of consciousness, suicidal or homicidal feelings, coughing up or vomiting blood, or auto accident.

Urgent Care Services

An urgent care center treats minor illnesses and injuries that aren't life-threatening. Average wait times tend to be in the 15- to 45-minute range. Your out-of-pocket expenses will be far lower than for an ER visit. Visit an urgent care center for issues including fever, back pain, sprains, sore throat, ear infections, mild asthma, minor cuts, rashes, minor burns, and flu-like symptoms.

Other Important Phone Numbers 

Emergency: 911
Poison Control Hotline: (800) 876-4766
Rape Crisis Hotline: (951) 686-RAPE (7273)
Crisis/Suicide Helpline: (951) 686-HELP (4357)

Additional In-Network Facilities