Welcome Highlanders to Student Health Services
The mission of the Student Health Services (SHS) is to promote academic excellence, enrich the student experience, and support retention by providing high-quality, accessible, and comprehensive medical care to students with a focus on multidisciplinary services, health education, and prevention.
News and Announcements
Get Your Cold and Flu Vaccines
Flu and COVID-19 vaccines are now available. Schedule your appointment today or visit our mass immunization clinics. Call (951) 827-3031, option #2, walk in, or self-schedule your vaccine to stay healthy this season. For more details or assistance, please contact us.
- COVID-19 Vaccine Clinic: Every Tuesday
- Flu Vaccine Clinic: Every Thursday
SHS Update: New Policy on External Provider Orders
The Student Health Service (SHS) has a new policy regarding lab tests and other diagnostic services (including radiology, X-ray, and ultrasound) ordered by external providers. Effective July 1, 2024, we can only process orders from SHS healthcare providers. Here's what this means:
- If you have a lab or diagnostic order from a doctor or clinic outside of SHS, we cannot directly accept it at the SHS lab or imaging facilities.
- Visit the SHS front desk to discuss your options, which may include:
- Establishing care with an SHS PCP to get the needed tests done here.
- Finding an in-network lab or diagnostic center if you're enrolled in UC SHIP (use the Sydney app)
We understand this change may require some adjustment. Questions? Contact us at 951-827-3031 (option 2) or the patient portal. We're here to help!
New! Online Nurse Scheduling
You can now conveniently schedule appointments with our nurses online through UCR Student Health. Whether you're a member of USHIP, GSHIP, or Highlander Care, our team is ready to assist you. Use our online portal to book appointments or call us at (951) 827-3031 option #2 for services including:
- Acute triage: Receive initial assessment for any non-emergency health concern.
- Medication questions: Consult with our nurses regarding your medications.
- Urinary tract infection (UTI) screening: Get screened for UTI and discuss treatment options.
- Other miscellaneous acute care needs: We provide care for various non-emergency health concerns.
Additionally, nurse appointments include contraception services such as emergency contraception and oral contraceptive pill refills.
Location
First floor of the Student Health and Counseling Center by parking Lot 21.
Weekday Hours
- Mondays, Tuesdays, Wednesdays, and Fridays: 8:00 AM–5:00 PM
- Thursdays: 9:00 AM–5:00 PM
Last Routine scheduled appointment is at 4:15 PM.
Weekends and Holidays
- Schedule appointments by calling (951) 827-3031 option #2, or explore our services via our patient portal
- For non-emergency medical questions, contact our Nurse Line 24/7 at 877-351-3457.
- For life-threatening emergencies, hang up and dial 911.
When you need medical attention outside of regular hours, you may feel inclined to visit the emergency room (ER). To make an informed decision, familiarize yourself with the differences between emergency care and urgent care.
Click an item below for services updates.
Pharmacy
Family Planning and Abortion Care
Student Surveys
Health Records Information
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Current/Previous Students
Current/Previous Students
- For release of information, please log into your UCR patient portal to complete your request.
- Review the release of information instructions for more details on submitting your request.
- For all other requests requiring a signature, please download and complete the Release of Information Authorization Form.
Health Records Submission Information
Submit your completed forms by fax, mail, or email to:
University of California, Riverside
Student Health and Counseling Center, Student Health Services, Medical Records
388 W. Linden Street
Riverside, CA 92521
Fax: (833) 260-8603
Email: shsmedrecords@ucr.eduPlease allow seven to 10 business days for processing.
No fee is charged for requests that are sent directly to a physician’s office, medical facility, hospital, medical insurance company, school, State of California disability office, Social Security office, or law enforcement office.
Fees for Student Personal Requests
Please determine on your request how you would like to receive your records.
- Electronic processing: Flat fee of $6.50. Records can be faxed, emailed encrypted with a password, or copied to a CD for mailing or pick up.
- Paper: 25 cents per paper page copied. Please choose only records that you need to lower your costs if you require paper records.
A flat fee of $15 is charged for third-party requests (ex., copy services, attorneys, auto insurance etc.).
Payments
Current or former students: You will receive a secure encrypted invoice by email if an email address is provided or by mail with your records. We cannot accept cash. Checks or money orders are to be made out to UC Regents and must include your student ID number (if applicable). Checks or money orders can be mailed or dropped off with a copy of the invoice enclosed to:
University of California, Riverside
Student Health and Counseling Center, Student Health Services, Medical Records
388 W. Linden Street
Riverside, CA 92521Third parties: Please attach a $15 check made out to UC Regents with each request in order to process.
Confidentiality
UCR is committed to patient confidentiality. We safeguard your medical records according to established professional practices.
UCR handles your health information based on the following:
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If you are a student
If you are a student*, the University of California follows the California Confidentiality of Medical Information Act (CMIA) the Family Educational Rights and Privacy Act (FERPA) and other applicable laws that apply to the use and disclosure of your health information.
*Whether you are a student or not is defined by Section 130.00 of the University of California’s Policies Applying to Campus Activities, Organizations and Students (PACAOS).
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If you are a non-student
If you are a non-student, we may use and disclose your health information as described in the University of California Health Insurance Portability and Accountability Act (HIPAA) Notice of Privacy Practices.